Chilean Distributor Talleres Lucas Adopts Poclain's Eshop
Ranked number one globally in lithium reserves, along with significant amounts of copper, iron and molybdenum, Chile also has over 2 million hectares of planted forest for timber. Mining and forestry combined represent hundreds of Poclain motors, working intensively in harsh conditions. Talleres Lucas is Poclain’s distributor and certified repair center for Chile and Peru. Francisco Dittborn, the company’s CEO, shares his experience in Poclain aftermarket and the company’s transition to Poclain’s eshop for parts and motors.
Talleres Lucas steps up its sales with first class hydraulic service
Founded over 60 years ago by Francisco’s father, Talleres Lucas has significantly advanced its technical expertise under Francisco’s leadership. The company has evolved from traditional parts retail to a proactive partner focused on minimizing machine downtime. Whether it is a harvesting head or a drill rig, the sales engineers know the brand and model number of the hydraulic component the operator has an issue with. They have an extensive inventory and a team of qualified mechanics to fix the issue rapidly.
Talleres Lucas enrolls in Poclain’s eshop
Since the beginning of 2024 Talleres has enrolled in Poclain’s eshop for online orders, accessing 30,000 part numbers and streamlining the ordering process. The innovation allows Talleres sales engineers to bypass traditional logistics channels, saving valuable time and ensuring efficient service across different time zones.
Francisco emphasizes the partnership with Poclain, noting their commitment to reducing lead times and enhancing service. With this collaborative approach, Talleres Lucas is poised for continued growth in Chile’s competitive market.
Francisco DITTBORN, Talleres Lucas CEO,
