GETTING THE BEST TRANSMISSION PERFORMANCE WITH THE APPLICATIONS TEAM

Poclain Hydraulics’ North America location is comprised of several disciplines that all work together to promote success and enable close relationships with our customers. Our full-service headquarters works directly with customers to provide best-in-class service. One example, of team collaboration is between our application engineers (AE) and sales team, who work closely in order to quickly and effectively solve issues and provide direct support. From small to large OEMs, distributors and even end users, our partners can count on these teams to provide the support they would expect from a local company.

The AE and sales team work in conjunction on a daily basis. The sales team serves as the primary contact of Poclain Hydraulics and frequently visits customer locations, provides pricing and delivery, and works with internal teams to devote time and resources to their specific territory. The AE team is divided between the sales team and provides sizing for customers, on-site technical expertise, testing, and serves as an internal liaison to finalize projects from design to manufacturing.

By having a group of AE and sales people that work closely together, customers have the benefit of direct communication in order to navigate potential opportunities, solve issues as they arise, and work with the team to understand our products for better machine integration.

Additionally, the North American AE team complements the larger global AE group by sharing best practices generated in the U.S. market and sharing global trends driven by the North American market. Many of our customers have a global presence. Our application engineers form close working relationships with our customers at a local level all across the globe.

Joe Iberl, Application Engineer Manager for North America, explains, “We have an AE support network that stretches around the globe. At least once a year we make it a point to meet as a group to discuss technical topics ranging from product development to unique or challenging applications. This allows us to establish strong ties with our colleagues around the world, making us a more effective team.”

Poclain Hydraulics has 30 years of best practices built into its processes and training for application engineers. Additionally, design reviews and best practice sharing ensures that we are getting the right solution for each customer every time.

Make sure to meet our AE team at ConExpo/ConAgg | IFPE 2020 in IFPE South Hall 3 Booth S81613